ai / rag-pipelines

RAG Pipelines and Knowledge Search

Retrieval-augmented generation over your documents, tickets and records. We build the ingestion, embeddings and vector search that let AI answer from your knowledge and show where each answer came from.

agent · live

What is our refund window for annual plans?

kb.search({ query: "annual plan refund", k: 5 })✓ 5 chunks
rerank({ top: 2 })✓ 0.91 · 0.87

Annual plans can be refunded in full within 30 days of purchase, and pro-rated after that. Source: Billing Policy §4.2

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Your Knowledge Is There. Finding It Is the Problem.

Answers live in PDFs, wikis, tickets and databases. Keyword search misses them, and a plain LLM fills the gaps with confident guesses.

Teams asking the same questions in chat over and over
Keyword search that misses answers phrased differently
LLM answers with no source, and no way to check them
Content that changes faster than any FAQ can keep up
capabilities

Why RAG Done Properly Matters

Good retrieval is the difference between a helpful assistant and a confident liar

Grounded Answers

Responses come from your content, not the model’s guesses.

Citations

Every answer links to its sources so people can verify it.

Search by Meaning

Embeddings find relevant passages even when the wording differs.

Always Current

Incremental ingestion keeps the index in step with your content.

graph

How We Build RAG Pipelines

  1. node: ingest_and_chunk

    Ingest and Chunk

    Clean Input, Better Answers

    We pull content from your sources, clean it, and split it into chunks that keep their meaning and metadata.

    • Connectors for docs, wikis, tickets and databases
    • Structure-aware chunking
    • Metadata for filtering and permissions
    • Incremental re-indexing on change
  2. node: embed_and_retrieve

    Embed and Retrieve

    Vector and Hybrid Search

    Embeddings go into a vector database, combined with keyword search and reranking, tuned on questions your users actually ask.

    • Embedding model chosen per content type
    • Hybrid vector and keyword retrieval
    • Reranking for precision
    • Permission-aware filtering
  3. node: generate_and_evaluate

    Generate and Evaluate

    Answers You Can Trust

    The model answers only from retrieved context, cites sources, and says when it does not know. Evals track retrieval and answer quality over time.

    • Citation-first prompting
    • Graceful "I don’t know" handling
    • Retrieval and answer evals
    • Tracing in LangSmith or Langfuse
tools

RAG Building Blocks

Chosen to fit your data, scale and budget

"name": "Embeddings",
"description": Models from AWS Bedrock, OpenAI and others, selected and benchmarked on your content.
"name": "Vector Databases",
"description": pgvector on PostgreSQL, MongoDB Atlas Vector Search or a dedicated vector store.
"name": "LangChain",
"description": Loaders, splitters and retrievers wired into a maintainable pipeline.
"name": "Rerankers",
"description": A second-pass ranking step that sharpens which passages reach the model.
"name": "Structured Output",
"description": Answers and citations returned as validated JSON with Zod, ready for your UI.
"name": "Observability",
"description": LangSmith and Langfuse traces showing what was retrieved for every answer.
trace

From Scattered Docs to Answers

  1. 01 Content Audit

    Inventory sources, formats, owners and access rules.

  2. 02 Question Set

    Collect real questions with known answers to measure against.

  3. 03 Ingestion Pipeline

    Build connectors, cleaning, chunking and embeddings.

  4. 04 Retrieval Tuning

    Tune chunk size, hybrid search and reranking on the question set.

  5. 05 Answer Layer

    Add grounded generation with citations and fallbacks.

  6. 06 Launch and Monitor

    Ship to users, then track quality, gaps and cost.

evals

What You Get

Built into every RAG pipeline we deliver

PASS
Cited
Every Answer
linked back to the source passage
PASS
Measured
Retrieval Quality
tracked against your question set
PASS
Scoped
Access
users only retrieve what they may see
PASS
Fresh
Index
kept in sync as content changes

Ready to Make Your Knowledge Searchable?

Share where your knowledge lives today. We will propose a RAG pipeline that answers your team’s real questions, with sources.

Describe the task you want AI to take off your plate…Plan Your RAG Pipeline