Privacy Policy
Last Updated: 8th May, 2025Welcome to Thirty11 Solutions ("we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thirty11.com.
Information We Collect
We collect information to provide and improve our services. The types of personal information we may collect include:
- Identifying Information: Your name, email address, and other contact details.
- Payment Information: Payment data processed through third-party processors like Razorpay. We do not store full payment card details on our servers.
- Usage Data: Information about your interactions with our website and portal, such as pages visited, time spent on pages, links clicked, and other analytical data via tools like Google Analytics.
- Cookies and Tracking Technologies: Cookies, IP address, browser type, device identifiers, and session information.
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide access to our services and maintain user accounts
- Process payments and complete transactions
- Send you transactional emails and administrative notifications
- Deliver marketing communications, if you opt-in
- Monitor and analyze usage patterns to enhance our website and services
- Improve user experience and troubleshoot technical issues
- Comply with legal obligations and enforce our terms of service
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable login and session management
- Personalize your user experience
- Track performance and usage analytics via Google Analytics
- Remember your preferences and settings
You may adjust your browser settings to disable or reject cookies. Note that some features may not function properly without them.
Sharing of Information
We do not sell your personal information. We may share your data only under the following circumstances:
- Service Providers: With trusted third-party providers such as Razorpay (for payment processing) and Google Analytics (for website analytics) under data protection agreements.
- Legal Compliance: With government authorities or law enforcement where required by law, regulation, or legal process.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition, your information may be transferred as part of the business assets.
International Users
If you are located in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), or California, you are entitled to certain rights under data protection laws:
- Right to Access: You can request a copy of your personal data.
- Right to Rectification: You may request corrections to inaccurate or incomplete data.
- Right to Erasure: You may ask us to delete your data, subject to certain legal exceptions.
- Right to Object: You may object to processing of your data for direct marketing or other purposes.
- Right to Data Portability: You may request that we provide your data in a commonly used machine-readable format.
To exercise any of these rights, please contact us at: info@thirty11.com. We will respond to your request within 30 days.
Data Retention
We retain your personal data only for as long as necessary:
- To fulfill the purposes outlined in this policy
- As required to comply with legal obligations
- As long as your user account is active
Data no longer needed will be securely deleted or anonymized.
Security of Your Information
We take reasonable and appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- HTTPS encryption
- Firewall and antivirus protections
- Access controls and audit logs
- Secure payment gateway integrations
However, no online platform is entirely secure. By using our services, you acknowledge and accept this risk.
Children's Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect or solicit personal information from children under 18. If you believe we have collected data from a minor, please contact us immediately at info@thirty11.com for removal.
Third-Party Links
Our website and portal may contain links to third-party sites. We are not responsible for the privacy practices or content of such external websites. We encourage you to review their privacy policies independently.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of the policy. We encourage you to review this policy regularly for any changes. Continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at: